Please click on the name of the organisation to go to their website.
Healthdirect is an Australian government website that provides a range of health information and advice on a variety of health topics and conditions. Click here to access their online symptom checker. Click here to search for health services such as general practitioners, COVID-19 testing clinics, pharmacies, hospitals, dentists and counselling.
Medicare – Services Australia
For information on services that are covered by Medicare, costs and claims.
Carers Australia is the national peak body representing unpaid carers. They work to deliver initiatives to meet the needs of carers and advocate on issues that affect carers. Carers Australia has member organisations in each state and territory. The Australian Government has introduced a Carer Gateway website and call centre to assist carers with advice, support and services. You can access the gateway here or by calling (1800) 422 737.
NPS MEDICINEWISE Medicines Line
NPS MEDICINEWISE is a not for profit consumer-centred organisation which aims to help people make the best decisions about medicines, medical tests and health technologies. They provide a telephone service which provides consumers with information on prescription, over-the-counter and complementary medicines. Please call 1300 MEDICINE or 1300 633 424 from 9am to 5pm Monday to Friday.
Australian Pain Management Association
This association aims to help people living with persistent pain. They provide a list of pain support groups and newsletters. You may speak to a Peer Guide on their National Pain Link Helpline by calling (1300) 340 357.
Chronic Pain Australia
This is a not for profit organisation that is staffed by volunteers. They provide a variety of resources on their website to assist people living with chronic pain.
Vision Australia is a national not for profit organisation providing low vision and blindness services. They offer a variety of tools and resources for people with vision impairment here.
NDIS – National Disability Insurance Scheme
For information on how the organisation works, determining if you are eligible, how you apply and the planning process.
My Health Record
For information about the online summary of your key health information, what records are included and how to apply.
Australian Charter of Healthcare Rights
The charter sets out what healthcare consumers should expect in Australia.
Consumers Health Forum of Australia
The Consumers Health Forum of Australia is the national peak body representing the interests of healthcare consumers and advocating on consumer health care issues. They aim to draw on consumer and community knowledge to drive innovation and improvements to the Australian health system. The following states have their own consumer health organisation. Information and resources are available free of charge however there may be a joining fee to become a member to access further information. Health Consumers NSW
Health Issues Centre Victoria
Health Consumers Queensland
Health Care Consumers ACT
Health Consumers Alliance of South Australia
Health Consumers’ Council Western Australia
Genetic Alliance is a national peak umbrella group for rare genetic conditions and diseases. They provide a list of support services and organisations here. Appointments can be made with a Telehealth nurse to help people with a rare or genetic disease navigate the health care system or find support services either through the website or calling 1300 75 50 50.
Neurological Council of Western Australia
The Neurological Council of WA provides a service known as Neurocare where skilled, neurological nurses work with people with neurological symptoms and conditions. This service is available in the Metropolitan, South West, Great Southern, Mid West and Wheatbelt regions of Western Australia. Referral may be made by a general practitioner, health care practitioner, community service workers, families or via self referral here.
Should you feel a decision or service by an Australian government agency (such as the National Disability Insurance Scheme or Services Australia) is wrong, unlawful, discriminatory or unfair, you should firstly make a complaint to the agency concerned. If you are dissatisfied with the outcome you can contact the Commonwealth Ombudsman who may investigate your complaint. Please click here to view the process and for tips and advice on how to make a complaint to an agency. States each have their own ombudsman where you may make complaints about state health agencies or services.
Austroads – Fitness to Drive
This website can be of assistance should you have a query about your fitness to drive due to a medical condition or medication. It provides information about the legal obligations with respect to reporting fitness to drive.